A week ago last Saturday my hard drive took a dive. For the last few weeks I noticed an occasional ever so slight screeching sound (which is never good). By Sunday it took 10 minutes to load a web page and the hard drive sounded like it was gasping for air and ready to grind to a halt.
I called Apple and the Customer Service Representative led me through some diagnostics, but it was clear the hard drive was failing. Luckily I was able to backup all my data (except I forgot to save my browser favorites). She suggested I send it in for maintenance. Apple sent a special box that I received Tuesday morning. I packaged it up Tuesday afternoon and dropped it off for DHL pickup.
Lo and behold guess what was waiting for me Thursday evening when I got home from work? Is that service or what! As an extra bonus I noticed I had a new keyboard, too. I'd worn off some of the letters and a few keys were sticking. Because we purchased Apple Care (extended warranty) I was not charged for the new hard drive or keyboard. (I'm usually skeptical of extended warranties. My belief is if you buy quality, then you don't need these things. However my sweet husband has convinced me they make sense when there are a lot of moving or electronic parts, but I hate spending money on these things.)
Anyway, I'm happy as a clam to have my laptop back and all my data restored. Yippee!
I love my Mac.